The role of banking service quality in achieving customers’ satisfaction: Evidence from the banks located in Algeria

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dc.contributor.authorAbdelhalim, lachache
dc.contributor.authorhoussam eddine, abdelhafid
dc.date.accessioned2020-01-13T14:31:42Z
dc.date.available2020-01-13T14:31:42Z
dc.date.issued2019-06
dc.description.abstractThis study aims to investigate the role of banking service quality on the satisfaction of costumers. Therefore, as we know the customer is the most important and dynamic element in the banks. We examine three dimensions of banking service quality, namely responsiveness, empathy and assurance. We test our hypotheses based on a questionnaire replied by 119 customers of 5 banks located in Algeria. We found that tierce responsiveness, empathy and safety exert a positive effect on the satisfaction of customers. Our results have implications on the literature of service quality.en_US
dc.identifier.urihttp://dspace.univ-msila.dz:8080//xmlui/handle/123456789/19121
dc.publisherUniversité de M'silaen_US
dc.subjectService Quality Banking, Responsiveness, Empathy, Assurance, Customer Satisfaction.en_US
dc.titleThe role of banking service quality in achieving customers’ satisfaction: Evidence from the banks located in Algeriaen_US
dc.typeArticleen_US

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