تأثير نظام إدارة الجودة الآيزو 9000 على رضا العملاء وزيادة النشاط - دراسة تطبيقية على ( حجاج) مؤسسات الطوافة في المملكة العربية السعودية
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Date
2009
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Université de M'sila
Abstract
Many companies have made a
lot of efforts to achieve a
reasonable degree of
organization and thus improve
the quality of what it
presents as products and
services through the
application of ISO 9000
standard. The application of
an administrative decision to
bring the system requires the
development of the company's
activity, strategy, staff
and, above all, its customers
in mind.
The research was conducted
through questionnaires
prepared by the 8 questions
were raised about the impact
of the ISO 9000 on customer
satisfaction and in which the
institutions Raft, a holder
of certificate ISO 9000
standard of quality.
The search is a very useful
source for managers and
researchers in the areas of
quality systems and customer
satisfaction to develop
solutions and information.