The aim of this study is to evaluate the role of digitization in improving and developing the
quality of public services in the local administration of the Municipality of Ouled Sidi
Brahim.
Through the analysis of information and data from the questionnaire results and interviews
with employees and officials of this municipality, the study concluded that digitization
significantly contributes to improving the quality of services provided, reducing the time and
effort expended in administrative processes, and increasing citizens' satisfaction with the
services provided. The study also showed that the main challenges include a lack of training
in the use of modern technology and resistance to change by some employees.