(Université de M'sila, 2011) يحياوي, إلهام; يحياوي, مريم
This study aims at recognizing the
national program of quality and
normalisation and the impact of
applying it on the performance of
Algerian companies.
The principal result reached by
this study is the positive effect to apply
this program on the performance of
Algerian companies in different
domains: productive, marketing,
supplying, financial and human.