Bendjima, OmarBenlakhdar Mohamed, Larbi2020-11-192020-11-192020-11http://dspace.univ-msila.dz:8080//xmlui/handle/123456789/20707This study is intended to investigatethe reality of e-marketing services for the banking and the challenges faced in Algeria. The research also links this issue with customer’s satisfaction. A survey was administered to (70)customers when the analysis was performed using the statistical analysis program Spss . The most important conclusion reached was the necessity of re-engineering the managerial work in the banks under study and training the bank employees in Algeria and abroad.e-marketing; Banking services; Customer satisfaction.Article