Résumé:
All economic Companies seek to find survival, stability and leadership in the
market, in defiance of all the rapid changes in the business environment, and rely on many
methods, methods and administrative principles. Perhaps the most important of these
principles is TQM.
This paper aims to highlight the importance of Total Quality Management in the survival
of the institution and its continuation in the market. This study also aimed at addressing the
rehabilitation of the services of the communication institutions. We took the Algerian
Telecom Corporation and the efforts it exerted to reach its goals as a model